Shipping and Returns PDS
NON EU & ROW
If any items in your order are temporarily or permanently out of stock, we will contact you to offer you a refund, exchange or the option to receive the goods when they are back in stock where possible.
Please note that we have no control over potential customs or import duties that could be levied when the package reaches your destination country.
Dates quoted for the delivery of your goods are in accordance with British Royal Mail Tracked services and are based on a combination service offering full end-to-end tracking. This delivery service aims to deliver your goods within the specified time frame above. We shall not be liable for any delay with your products.
If no one is available to receive the products, the goods will be held at a local post office or courier hub and a collection card will be left so that the goods may be acquired by you, the buyer.
Please note that any Made to Order products may take up to 14 weeks to create.
If for any reason you are not completely satisfied with your online purchase and would like a refund, please return the item to us in it’s original condition within 14 days of receipt. You can arrange this here.
The customer has the right to return any products in the condition in which they received them up to 14 days after receipt of the product. The customer is responsible for sending the items back via a tracked service to:
Codis Maya Ltd, Studio 309 Peckham Levels, 95A Rye Lane, London, SE15 4BP, United Kingdom.
Your refund will be processed excluding the initially paid shipping costs within 14 days following receipt of the products by Codis Maya.
Please note that we are unable to offer refunds or exchanges on any Made to Order or Monogrammed items.
If your pieces should become damaged for any reason and you would like to contact us regarding a repair please contact us here.