If any items in your order are temporarily or permanently out of stock, we will contact you to offer you a refund, exchange or the option to receive the goods when they are back in stock where possible.
Please note that we have no control over potential customs or import duties that could be levied when the package reaches your destination country, however, we are yet to encounter any issues on this front.
Dates quoted for the delivery of your goods are in accordance with British Royal Mail Tracked & Signed services and are based on a combination service offering full end-to-end tracking. This delivery service aims to deliver your goods within the specified time frame above. We shall not be liable for any delay with your products.
The goods will have to be signed for upon delivery. If no one is available to sign for the products, the goods will be held at a local post office and a collection card will be left so that the goods may be acquired by you, the buyer.
Please note that any Made to Order products may take up to 14 weeks to create.
If for any reason you are not completely satisfied with your online purchase and would like a refund, please return the item to us in it’s original condition within 28 days of receipt. You can arrange this here.
The customer has the right to return any products in the condition in which they received them up to 28 days after receipt of the product. The customer is responsible for sending the items back via a tracked service to Codis Maya Ltd, Studio 309 Peckham Levels, 95A Rye Lane, London, SE15 4ST, United Kingdom.
Your refund will be processed within 14 days following receipt of the products by Codis Maya.
Please note that we are unable to offer refunds or exchanges on any Made to Order items.
If your pieces should become damaged for any reason and you would like to contact us regarding a repair please contact us here.